FAQ
Frequently Asked Questions
Service
No, there are no additional costs. The concierge service is included in CommSwift’s services.
Yes, you will be able to schedule your messages for a specific time.
Yes, CommSwift is able to support auto-reply functions for particular keywords at an additional cost.
Yes, you can integrate CommSwift into your own applications. As this requires a dedicated plan, additional cost will be applied.
No, CommSwift does not support WhatsApp group chat function.
Yes, your customers will be able to unsubscribe from your WhatsApp channel anytime they want.
You can approach the concierge service via WhatsApp, through a number provided to you when you sign up.
Operating hours of the concierge are Sundays to Thursdays, 9am to 6pm (GMT+4)
Technical Capabilities
It takes one working day for the concierge to schedule a message. Operating hours of the concierge are Sundays to Thursdays, 9am to 6pm (GMT+4)
Customers can expect swift delivery as CommSwift is able to deliver up to 200 messages per minute.
CommSwift will be able to send file types such as PDF, JPG, TIFF, GIF, XLS, DOC and PPT
With CommSwift, you will be able to send messages with file size up to 15MB.
Yes, you can change your WhatsApp number at an additional cost.
Yes, depending on your price plan, there are quotas or limits to send your messages.
How-To's
Customers can subscribe by scanning a QR code or clicking a link we created for your business.
Customers simply need to send the shortcode message “Unsub” to unsubscribe from your WhatsApp Channel. No further action is needed from your side.
Customer Data Security
Yes, we use the best practices in the industry to ensure your customer data is secure and protected.
No, we value the privacy of your customers’ data and will not use their personal data or send them any messages that are not from you.
We can assure you that your customers’ data privacy is of utmost importance. We will delete your customers’ data from our servers when your service with us ends.